Policies
Cole Creative Design reserves the right to change or alter any of these policies as they see fit. Our company always works with the customer to find the best solution, and we remain transparent through all facets of the creative process.
Return Policy
There are no returns on custom print, signs, embroidery, and promotional products orders. All sales are final. This includes, but is not limited to: deposits on custom print, signs, promotional product orders, etc...
If you have purchased a custom piece of apparel the following policy is in effect:
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. The branded product must arrive back to us in this condition.
To complete your return, we require a receipt or proof of purchase.
All returned items are subject to our restocking fees.
Refund policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within two weeks.
Late or Missing Refunds
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company; it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@colecreativedesign.com
Shipping
To return your product, you should email info@colecreativedesign.com and you will receive instructions as to where to ship your item. Any customer returning an item after confirmed delivery will be responsible for paying the return shipping costs.
Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will not be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.